I am a new customer with a very small order for parts. Within 12 hours of me contacting your Company you had identified the parts required, contacted me by phone and the parts had been posted by Express Mail. Your service has been an outstanding example of a professional team at work and you are to be highly commended. Many thanks, Ian Drennan
Ian | Carrieton SA, May 2021
I just wanted to say thanks for the rotary floor cleaner that we purchased from you. The guys in the factory love it and it makes their job so much easier !!!!! I need to get approval to buy a couple more for some different areas of the factory.
Alistar | Kagome Food Products Australia | Echuca VIC , April 2021
I cannot believe the great service your company provided in the delivery of a replacement hose for my pressure cleaner. Pressure Washers & Parts are amazing! We run an external house washing & pressure cleaning business. Mark & Heather are always very insightful in regards to equipment and always offer great advice. Highly recommend - best company we have dealt with!!
Sam | Oasis House Washing | Beacon Hill NSW , February 2021
I cannot believe the great service your company provided in the delivery of a replacement hose for my pressure cleaner.
Peter | Medowie , February 2021
The hose and gun turned up today (I wasn’t expecting it until next week) and I’m happy to report it all works perfectly. I’ve put a little waterproof grease on all the metal connecting parts before assembly and no leaks – yippee! I’m so glad I found you otherwise I might have scrapped the machine and bought a new one and that would have been a shame and a waste.
Vic | Kangaroo Flat , October 2020
DEFINITELY A 5☆ REVIEW FROM ME!
I ordered a 3m - 7.3m telescopic lance on Monday 21/9/2020 & it only took 3 days to arrive. Amazing service & advice. I also changed my order on the Tuesday morning due to originally ordering the 5.5m lance & not realising that it came in a longer length.
This was no problem whatsoever, the lady on the phone changed the order & because I ordered the harness separately, she kindly combined the freight making the gap in price very minimal.
Thoroughly recommend you to anyone with a pressure cleaning business, handyman or home owner wanting expert advice.
Rob Dunn | R Dunn Window & Pressure Cleaning , September 2020
Spoke to Mark. He worked out my pump was a cheap, chinese fake - just from photos on the phone! He then spent time trying to determine what its issues were even though it wasn't one of the pumps he sells. He spent a lot of time trying to diagnose my issue, did not just try to sell me another pump. Finally worked out what the problem was - was an easy fix. He didn't charge me anything for all the time he spent on my problem. Customer service, experience & knowledge - absolutely amazing! Thanks heaps Mark & I will only be using Pressure Washers & Parts from now on.
Matt- Welshpool WA , February 2020
Items arrived & fitted & I am extremely happy - the pressure washer is working better than when I first bought it! Thank you Mark for your advice & Heather for your assistance too.
Colin - Leopold VIC , June 2019
Mark & Heather
Thanks for your prompt service & information - much appreciated. A real pleasure to deal with a business focused on 10/10 customer service. You guys take the cup. My wife even made the same remark - thank you again!
Peter - Southport QLD, June 2019
The equipment from you is superior quality to what is available from any hardware.
Mark - Your company excels in that it listens to customers.
A Pressure Washer and parts from a specialist Pressure Washer company is always going to be a better product than one from a hardware.
Andy - Herston QLD, April 2019
Mark was extremely helpful in recommending a suitable replacement pump for my 5,5hp Pressure Washer.
The Pump was dispatched quickly & arrived safe & sound.Had a small issue with my existing Water Tap connector fitting, spoke to Mark on the phone, he sent a suitable alternative fitting immediately, it arrived 2 days later & everything works well.
Great customer service, good prices & friendly people. Thats all customers want. would definitely recommend this Company to others. Keep up the great work Guys. Very Happy Customer in Berwick Vic
What a pleasure it was dealing with a Company that knows what it's talking about.
Royston - Berwick VIC, January 2019
I'm not on Facebook but I will sure spread the word about your excellent service.
Bruce - Warners Bay NSW, October 2018
Just want to let you know I received the pressure washer in good order & have used it several times over the holiday break.
The machine and accessories are as good or better quality than I expected for the price. We have hardstand and blockwork retaining walls and metal roofing that have been neglected for over 10+ years. It is no exaggeration to say that ALL the surfaces are clean as new after only one cleaning application and we are more than pleased with the result.
Looking forward to many years use from our pressure washer. Thank you.
Gordon - Redland Bay Qld , January, 2017
Thank you for your quick response & shipping of my equipment order. Also, thank you Mark for taking the time to chat with me to ensure the machine & nozzles were the best possible for my particular setup. Much appreciated.
I received my new 18" Floor Cleaner last week & immediately put it to work on a colorbond roof. The clients were thrilled with the results and so was I !!
I am excited about this new 3 Nozzle machine and its versatility & lightweight yet tough construction. With its 'soft trigger' and ease of use, I look forward to many more square metres of cleaning for my current & future clients.
Laurence- Kilroy Qld , August 2016
Guys, I just wanted to let you know how happy I am with my 7hp Kohler Pressure Washer.
The power & sustained performance is incredible! You were so helpful & a pleasure to do business with.
Ben- Jervis Bay NSW , July 2016
I just want to say that in these days of 'I can't be bothered' & 'I don't know that' - Mark was not only helpful but let me tell you he knows what he is talking about and will search for a solution until it is sorted! He has saved me time, money and my poor back lugging my machine around to my local repair guy who didn't give a stuff about my issue!
Phone is the first point of contact and Mark was a gentleman and so helpful on the phone to try to solve my problem. A true legend and a rare find these days!
I am coming back here all the time to get my stuff from now on - great stuff guys. Good karma will follow you!
Richard, Neutral Bay NSW , June 2016
I replaced the 3600 Gearbox Pump I had on my old machine with the AR 4060psi Pump - Wow! This thing is amazing - it makes the old GB pump look silly!
I am glad I spoke to Mark who said that he uses this pump. The unloader valve was set when I received the pump, so I pulled the trigger & had to really hang on. I was impressed at the HUGE increase in pressure & flow over the GB pump. Having put a pressure gauge on, water was flowing at 5000psi. Well over the rated 4000psi. I have been able to reduce the pressure for normal cleaning operations. This thing is fantastic!
I am selling the GB pump on ebay - no use to me anymore. Thank you for your service & reasonable prices. I am converted to Annovi Reverberi Pumps from Pressure Washer Parts from now on!
James - Wellington Point Qld , April 2014
Thanks for your kind advice with regards to machine selection and accessories.
I am very pleased with the build qualities and first impressions as a drain jetter are good!
Steve - Teesdale NSW , March 2014
The 15" Floor Cleaner arrived today & I tried it out. I am very happy with the performance of it. A great product along with all the other items I have purchased from you.
Have had no problems with any of them & will continue to purchase any further items from you in regards to my Pressure Washer needs.
Richard - Maryborough Qld - February 2014
Just wanted to thank you Mark for the quick shipping & helping me with a pump that wasn't standard to Australia. Everything bolted on perfectly & tested the same.
Once again, thank you - I now know where to go for other parts & accessories.
Peter - Glenroy Victoria - January 2014
Great Service, products & turnaround. I received my order within three working days. Ordered on Tuesday - received goods Friday morning.
A great family company and highly recommended.
Anastasios - Glynde South Australia - September 2013
After much research I bought my new pressure cleaner though you guys - the QK1400 and Rotary Floor Cleaner. They are what you claimed and more !! Love it !!!!
Peter - Edmonton North Qld, June 2013
I purchased a 6.5hp Lifan High Pressure Washer Cleaner 3200psi in November 2011 from QRA Equipment Specialists (Pressure Washers & Parts). From day one this supplier has been exceptional in Customer Service. I was followed up to ensure I got my delivery & knew how to work the unit. I was treated like a valued client which is so rare these days when buying online or even from stores. If I had any questions I could ring & got an immediate answer.
Heather & Mark have been true professionals in their dealings with me & I cannot brag enough fo my friends about the exemplory & best Customer Service ever experienced. Again now, mid 2013, I needed some advice & needed to order a couple of minor spares - due to my negligence. I emailed them & although it was out of hours, I got an immediate answer & fantastic advice. I ordered the inexpensive spare parts, which I was so pleased they stock & again the service & follow up was exemplary.
If you want to be treated like a valued client, get honest advice & Quality Products at great prices, from a supplier that provides exceptional Customer Service - then look no further! I cannot recommend this supplier highly enough. A big thank you to Mark & Heather. Keep up the great work !!!
A customer for life !!
Jose - Bentleigh East Vic, May 2013
Thank you for your service, product & turnaround. I received my order two working days after placing it & the product is as described and of exceptional quality! Your service before & post the sale was great. I will be using you again and buying my next pressure washer from you after my *&^ one dies, which will be before too long!
James - Red Hill ACT, May 2013
"Thank you !! At last someone who answers the phone, gives fantastic advice & doesn't try to sell something when you don't need it. When my old pressure washer finally gives up, I will be buying one from you. The pump you advised me to buy is awesome. I was worried I would have to buy a complete new washer from advice I got elsewhere, but Mark went thru everything with me and I just needed a replacement pump for the moment. Saved me big $$. Cheers Mate!"
Chris - Port Macquarie NSW, January 2013
Don't know how you sell such fantastic equipment for the price. Just received my new washer & floor cleaner - would have paid double anywhere else for this quality. Mark, thanks for the advice & follow up. Your Customer Service is the best I've come across. My new 'toys' are bloody beauties!'.
Damien -Alexandra Hills, November, 2012
"What a breath of fresh air! I've just got off the phone from Mark & he couldn't do enough for me! Told him my situation and after going away to sort out the best solution for me, he rang me straight back with the answers. I've just invested in an expensive pressure cleaner and I'll definitely be going back to these guys when I need accessories in the future!"
Rob - Broadbeach Qld, June 2012 ________________________________________________________________________________________________
"A big thank you for your service - the machine arrived in perfect condition and thanks especially for the way it was packaged! It has been started and all seems well. It has been a pleasure doing business with you! Recommendation to all – these people sell great products & give good old fashioned service!"
John – Great Western , January 2012
"I would like to let you know 10 points from me, the pressure washer is everything you described and more the price was right and the washers arrive the next day. Well done - I will be recommending your company to all my friends."
Peter – Bendigo Vic , January 2012
"I received the items this morning and installed them this afternoon and I am extremely happy with the products.
Thank you for your prompt & comprehensive service & Mark's advice. Solved my problems.
Finally got onto someone who knows what they are doing and easy to talk to. Thank you!"
Mick - Tooradin, December 2011
"Just what I wanted great pricing on a new pressure washer but also a real business where I could talk to someone and get advice. Heather was quick to respond to my query and then Mark followed up with all the technical advice that I needed and then I knew I had found the best place to get the pressure washer. Prior to finding Mark and Heather I was burnt by an eBay seller who was just selling junk. Cannot recommend them highly enough."
Craig - Melbourne Vic , November 2011
"Couldn't find anyone to advise me on what pressure washer I needed until I rang these guys.
They answer the phone, Mark gives great advice & recommendations, and I got the perfect Pressure washer for what I need within 2 days. I have already recommended them to my work associates in the construction industry & my tradie friends. Thanks heaps for all the assistance and prompt service. Will only be buying pressure washers from here from now on!"
Andy – East Bentleigh Vic , September 2011